We accept MasterCard, American Express and Visa, Discover, Paypal, Amazon Pay, Apple Pay and Affirm

We want you to receive your Ewig Jewels purchase ASAP. In turn, we process orders as quickly as possible. For this reason we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us and we will make every attempt to honor your request. Order cancellation is not guaranteed.

Credit cards and Paypal are charged at the time of shipment. Affirm and E-Gift Cards are charged at time of order placement.

 You enter the code on the checkout page, not in the cart. Simply enter your promotional code when prompted during the checkout process. Promotional codes may have some exclusions so please check the terms and conditons for the promotion. Promo codes cannot be applied towards previous orders, therefore we do not offer price adjustments.

*** Please note: You can only use one promo code at a time.*** 

If you have a Ewig Jewels account, simply log in and select “My Orders” from the menu. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order. Also note that with every order, we send an order confirmation email and ship confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder. Still cant find it? email us at support@ewigtrocken.com

If an item you are interested in is out of stock, on the page of the item, there is an option that reads "NOTFIY ME WHEN AVAILABLE". Plase sign up for restock notices. If the item gets restocked you will be one of the first to know!

We strive to source the highest quality, authentic gemstones to make your piece of Ewig Jewels as meaningful as it is beautiful. As a result, all of our healing gemstones come in variations of color, pattern, and texture. We consider that these variations are what make your piece of jewelry that little bit extra special and unique—a reflection of you.

Storing Your Jewelry - When you are not wearing Ewig Jewels, it should be stored in an airtight plastic bag. This will prevent tarnishing and scratching.

While Wearing Your Jewelry - Exposure to water, lotions, body oils, cosmetics, perfumes, excessive heat and humidity and cleaning agents may cause discoloration and affect the finish of the jewelry.

How to Clean Your Jewelry - After much research, we have found that polishing papers work best to restore luster to our sterling silver pieces. Sterling silver pieces can be cleaned best with our polishing paper. Gold plated jewelry cannot be cleaned.

Ewig Jewels is hand-crafted in India, Thailand the USA.

We partner with talented artisans from rich jewelry making traditions in India and Thailand to create our cast jewelry pieces. We are proud of our partnerships with these factories, where the people who make Satya Jewelry earn a fair living wage and are employed under safe working conditions.

Assembly - Ewig Jewels is hand crafted. 80% of Ewig Jewels is assembled/finished in USA.

All orders are processed within 1-3 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed. All Next Day Air orders must be submitted be by 11am EST to be dispatched same day.



DOMESTIC SHIPPING

We offer FREE first class USPS shipping for all US orders $50+.

Service Cost Estimated arrival time

USPS First Class calculated at checkout 5-10 business days



(*Orders must be submitted by 11am EST to ship same day)

All orders are processed within 1-3 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed.

We ship Worldwide! All orders shipped outside of the United States are shipped via DHL.

All international orders are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Ewig Jewels and are to be paid by the recipient upon delivery. For more information on these fees, please contact DHL or refer to their FAQ's here:
Service Cost Estimated arrival time

DHL Express Calculated at checkout 7-10 business days

POSSIBLE DELAYS

When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Ewig Jewels and any original shipping time estimates.

REFUSED SHIPMENTS

If you refuse a shipment from Ewig Jewels, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

GIFTS

If the order is a gift, the cost of the item will still be included on the customs form. To prevent penalty by law we are required by customs authorities to declare the value of all parcels.

Each masterpiece from Ewig Jewels is meant to resonate deeply with the wearer - a true connection to the heart that empowers them on their personal journey.

Whether you are drawn to healing stones or ancient symbols, we are confident that what you are drawn to is what your soul is searching for. We invite you to discover what resonates within you, as Ewig Jewels carefully selects each gemstone and each symbol. Their beauty is not only external, but also unique because of the meanings and symbols they contain.

Ewig Jewels is looking forward to working with you on a journey of timeless jewelry that will ignite your creative inspiration and your inner emotions.

Return Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ewigtrocken.com.

Please contact our Customer service at support@ewigtrocken.com to get the return address.

Please contact an Ewigr Jewels representative at support@ewigtrocken.com and a representative will get back to you within 3-4 business days. If you choose to return your item with a prepaid return label, a $4.99 return shipping fee will be deducted from the final refund amount.

From the day your return parcel is delivered to our warehouse, it takes  12-14 business days for returns to process. Once processed, you will be sent a confirmation notice on the return. 

As Ewig Jewels we stand behind our product, which is why we offer a one year warranty on full price items purchased only on our website and at our Columbus Circle store. Jewelry is warranted to the original consumer/purchaser against breakage or malfunction under normal use due to defects in material or workmanship. The warranty becomes void if the product has been subjected to damage by recipient or has been altered in anyway. We will repair, or at our option, replace any defective Satya Jewelry with the same or a comparable model ONE TIME ONLY. final sale, sample sale, limited edition, or sale items, are not under warranty and can not be repaired or replaced.



Please Note:

The customer will be responsible for any shipping charges related to a warranty repair/replacement.
We reserve the right to void the warranty on any item that shows signs of modification, abuse or damage beyond normal wear, as deemed by our jewelry professionals.
We will not be responsible for lost or stolen items.
All beads including charm must be available to be eligible for a restring of a bracelet and mala. Please email support@ewigtrocken.com with your order number, and a photo of the damaged item to initiate the repair process.